{"id":13650,"date":"2025-03-06T15:02:24","date_gmt":"2025-03-06T22:02:24","guid":{"rendered":"https:\/\/mattfife.com\/?p=13650"},"modified":"2025-03-04T15:04:09","modified_gmt":"2025-03-04T22:04:09","slug":"hp-deliberately-adds-15-minute-wait-times-to-telephone-support-calls","status":"publish","type":"post","link":"https:\/\/mattfife.com\/?p=13650","title":{"rendered":"HP deliberately adds 15 minute wait times to telephone support calls"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>HP is trying to force consumer PC and print customers to use online and other digital support channels by <a href=\"https:\/\/www.theregister.com\/2025\/02\/20\/hp_deliberately_adds_15_minutes\/\" data-type=\"link\" data-id=\"https:\/\/www.theregister.com\/2025\/02\/20\/hp_deliberately_adds_15_minutes\/\">setting a minimum 15-minute wait time<\/a> for anyone that phones the call center to get answers to troublesome queries.<\/p>\n<\/blockquote>\n\n\n\n<p>And then they <a href=\"https:\/\/www.pcmag.com\/news\/report-hp-consumer-service-deliberately-hit-consumers-with-mandatory-15minute\" data-type=\"link\" data-id=\"https:\/\/www.pcmag.com\/news\/report-hp-consumer-service-deliberately-hit-consumers-with-mandatory-15minute\">immediately backtracked once it became public<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HP is trying to force consumer PC and print customers to use online and other digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries. And then they immediately backtracked once it became public.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[9],"tags":[],"class_list":["post-13650","post","type-post","status-publish","format-standard","hentry","category-cool"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4WECr-3ya","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/mattfife.com\/index.php?rest_route=\/wp\/v2\/posts\/13650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mattfife.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mattfife.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mattfife.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mattfife.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13650"}],"version-history":[{"count":1,"href":"https:\/\/mattfife.com\/index.php?rest_route=\/wp\/v2\/posts\/13650\/revisions"}],"predecessor-version":[{"id":13651,"href":"https:\/\/mattfife.com\/index.php?rest_route=\/wp\/v2\/posts\/13650\/revisions\/13651"}],"wp:attachment":[{"href":"https:\/\/mattfife.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mattfife.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=13650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mattfife.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=13650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}