Your company’s Slack/Teams/Zoom IM’s may be being monitored by AI

Your company’s Slack/Teams/Zoom IM’s may be being monitored by AI

Aware makes IT solutions that can monitor and identify security risks on internal corporate instant message systems like Slack, Teams, Zoom and other tools many companies use. But recent interviews and statements by the CEO indicate they’re being used for more than that.

Aware’s dozens of AI models, built to read text and process images, can also identify bullying, harassment, discrimination, noncompliance, pornography, nudity and other behaviors.

One of those other AI tools Aware makes can monitor IM comment sentiment. For example if there is a new policy rolled out, the tools could help them gauge which employees are having problems with it and who like it.

“It won’t have names of people, to protect the privacy,” said Aware CEO Jeff Schumann. Rather, he said, clients will see that “maybe the workforce over the age of 40 in this part of the United States is seeing the changes to [a] policy very negatively because of the cost, but everybody else outside of that age group and location sees it positively because it impacts them in a different way.”

Apparently Starbucks, T-Mobile, Chevron, Delta, and Walmart are just some of the companies said to be using these systems. Aware says it has analyzed more than 20 billion interactions across more than three million employees.

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