The fast-food giant ended a test run of its AI drive-thru technology partnership with IBM in more than 100 restaurants. The so-called Automated Order Taker will be shut off no later than July 26, 2024.

The global AI partnership began in 2021. The combination of technologies from the two companies aimed to simplify and speed up operations with voice-activated ordering.

Two sources familiar with the technology told CNBC that among its challenges, it had issues interpreting different accents and dialects, which affected order accuracy.

Article:

• https://www.cnbc.com/amp/2024/06/17/mcdonalds-to-end-ibm-ai-drive-thru-test.html