Shopify CEO Tobi Lutke says that employees/managers must prove jobs can’t be done by AI before asking for more headcount. Klarna CEO Sebastian Siemiatkowski says it has shrunk it’s workforce by 40% by using AI.

But Klarna has changed it’s tone. They started re-hiring real customer support people after it realized it’s AI customer service agents weren’t cutting it.

Carnegie Mellon tried to staff a fake software company full of AI employees – and it went very poorly (paper here: https://arxiv.org/pdf/2412.14161).

It is estimated that 4 in 10 business leaders have laid off employees as a result of deploying AI — and of those, 55% admit they made the wrong decisions about it, according to a recent survey

AI has it’s place, but knowing what those jobs are (and which are not good for AI) is the magic.